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Conditions of Carriage
Passenger Travel Terms for Tours, Transfers & Transport Services
Conditions of Carriage | Passenger Travel Terms | Tours-UK
Read our Conditions of Carriage detailing booking terms, passenger safety, refunds, and travel policies.
These Conditions of Carriage explain the rights and responsibilities of Tours-UK Ltd and all passengers travelling on our tours, transfers and related services.
They are designed to support safe, professional and enjoyable travel for everyone.
WHO WE ARE
About Tours-UK
Tours-UK Ltd provides selected:
- Same-day sightseeing tours
- Multi-day tours
- Airport transfers
- Seaport transfers
- Private hire transport
- Small-group travel services
These Conditions apply to direct bookings and, where relevant, to bookings made via approved third-party platforms.
BOOKINGS & CONTRACT
Booking Confirmation
A booking contract is formed when:
✔ written confirmation is issued
✔ payment is accepted
✔ the booking is operationally accepted
Where bookings are made through third-party platforms, their payment and booking systems may also apply.
DRIVER-GUIDE AUTHORITY
Safety & Operational Decisions
Our driver-guides are responsible for:
- passenger safety
- lawful vehicle operation
- on-tour logistics
- timetable management
- emergency decisions
Passengers must follow reasonable safety instructions at all times.
Driver-guides may adjust timings, routes or stop durations where reasonably necessary.
ITINERARY CHANGES
Operational Flexibility
Published itineraries are indicative and may be adjusted due to:
- traffic congestion
- weather conditions
- road closures
- site restrictions
- safety concerns
- operational requirements
- emergency incidents
Such reasonable changes do not normally constitute breach of contract.
VEHICLE BREAKDOWNS
Unexpected Mechanical Issues
In the unlikely event of breakdown, Tours-UK will use reasonable endeavours to provide:
✔ replacement vehicle
✔ onward transport solution
✔ suitable alternative arrangements
Where continuation is not reasonably possible, an appropriate partial or full refund may be considered.
PASSENGER CONDUCT
Behaviour Standards
Passengers must not behave in a way that is:
- abusive
- threatening
- intoxicated
- unsafe
- discriminatory
- disruptive
- unlawful
Tours-UK may refuse travel or remove passengers where necessary for safety or welfare. No refund will usually be due in such cases.
LUGGAGE
Luggage Allowance
Unless otherwise stated:
Per Person |
|||
Multi-Day Tour |
Transfer Service |
||
| 1 | 16 Kg Suitcase | 1 | 32 Kg Suitcase |
| 1 | Rucksack/Laptop Bag | 1 | 23 Kg Suitcase |
| 1 | Rucksack/Laptop Bag | ||
Oversized or unsafe baggage may be refused if space or safety is affected. Please check with us before travel for specialist items.
ACCESSIBILITY
Inclusive Travel
Tours-UK aims to make reasonable efforts to assist guests with disabilities or mobility needs where practicable.
Please contact us before booking so we can discuss:
- boarding requirements
- mobility aids
- route suitability
- vehicle limitations
- site accessibility
Advance notice helps us support you properly.
CHILDREN
Children & Young Passengers
Children must be accompanied by a responsible adult unless expressly agreed otherwise.
Child seating requirements should be raised before travel.
CANCELLATIONS & REFUNDS
Booking Changes
Refunds and cancellations are governed by our separate Refund Policy.
Third-party bookings may also be subject to the terms of the booking platform used.
FORCE MAJEURE
Events Beyond Reasonable Control
Tours-UK is not liable for delays, changes or cancellations caused by events beyond reasonable control, including:
- severe weather
- strikes
- government restrictions
- public emergencies
- road closures
- third-party failures
- extraordinary incidents
Where possible, we will seek fair alternatives.
PERSONAL BELONGINGS
Valuables & Property
Passengers remain responsible for their personal belongings during travel.
Please keep valuables with you at all times.
Tours-UK is not liable for loss unless caused by proven negligence.
COMPLAINTS
If Something Goes Wrong
Please raise concerns with your driver-guide during travel where possible so we can try to resolve matters immediately.
If unresolved, contact customer services after travel. We aim to review complaints fairly and within a reasonable timeframe.
LIABILITY
Limitation of Liability
Nothing in these Conditions limits liability where it cannot legally be excluded.
Otherwise, Tours-UK’s liability is generally limited to the value of the affected booking except where law requires otherwise.
GOVERNING LAW
Legal Jurisdiction
These Conditions are governed by the laws of England & Wales, unless applicable law requires otherwise.