Refund Policy
Fair, Clear & Customer-Friendly Booking Protection
Refund Policy | Tours-UK Bookings & Cancellations
Read our Refund Policy for tours, transfers and bookings. Clear cancellation terms, refunds and customer support.
Tours-UK is committed to transparent booking terms and a professional customer experience. Our refund policy is designed to be fair to guests while recognising the planning, staffing, scheduling and reserved capacity required for tours and transfer services across the United Kingdom.
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Why Tours-UK?
✔ Secure Bookings
✔ Clear Cancellation Terms
✔ Professional UK Operator
✔ Friendly Customer Support
Cancellation Summary
| Booking Type | Free Cancellation | Partial Refund | Non-Refundable |
|---|---|---|---|
| Same-Day Tours | 1 day before | Under 4 hours | |
| Multi-Day Tours | 30+ days | 14–30 days | Under 7 days |
| Transfers | 48+ hours | 24–48 hours | Under 24 hours |
📌 Full terms below.
Direct Website Bookings
This policy applies to bookings made directly through:
- Tours-UK.com
- Direct payment links
- Direct invoice bookings
If you booked via Viator, GetYourGuide or another third-party platform, their refund rules may apply.
Same-Day Tours Cancellation
More than 7 days before departure
✔ Full refund
Between 3 and 7 days
✔ 50% refund
Less than 72 hours
✘ Non-refundable
Transfers Cancellation
More than 48 hours before pickup
✔ Full refund
Between 24 and 48 hours
✔ 50% refund
Less than 24 hours
✘ Non-refundable
If Tours-UK Cancels
If we must cancel due to:
- Vehicle breakdown
- Severe weather
- Operational emergency
- Safety concerns
You will be offered:
✔ Alternative date
✔ Comparable service
✔ Full refund
No Shows & Missed Departures
Refunds are not available where guests:
- Do not attend departure point
- Miss agreed pickup time
- Cannot be contacted
Please allow sufficient travel time.
Amendments & Rebooking
Where possible, we aim to help with:
✔ Date changes
✔ Rebooking
✔ Credit options
Subject to availability.
Refund Timescales
Approved refunds are usually processed within:
5–10 business days
(depending on your payment provider)
Need Help With a Booking?
We’re here to help.
Please include your booking name, reference and travel date.
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Tours-UK offers professionally organised day tours, transfers and sightseeing experiences with clear booking terms and friendly support.