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Privacy Policy
Protecting Your Personal Information With Care & Transparency
Privacy Policy | GDPR & Data Protection | Tours-UK
Read our Privacy Policy explaining how we collect, use and protect personal information for bookings, tours, transfers and website visitors.
Tours-UK respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
This policy explains what information we collect, how we use it, and your rights.
WHO WE ARE
Data Controller
Tours-UK Ltd is the controller of personal data collected through:
- https://tours-uk.com
- bookings made directly with us
- enquiry forms
- email communications
- customer support interactions
Contact:
Tours-UK Ltd
Regulatory Registration
Tours-UK Ltd is registered with the Information Commissioner’s Office (ICO) in the United Kingdom and is committed to handling personal information in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
This reflects our commitment to responsible and lawful processing of personal data.
WHAT DATA WE MAY COLLECT
Information You Provide
We may collect:
- name
- email address
- telephone number
- billing address
- travel dates
- passenger numbers
- pickup/drop-off details
- booking preferences
- messages or enquiries
Booking Data
Where you make a purchase, we may collect:
- order reference
- payment status
- service booked
- refund history
- transaction metadata
Tours-UK does not store full payment card details where processed by secure third-party gateways.
HOW WE USE YOUR DATA
We Use Information To:
✔ process bookings
✔ arrange tours and transfers
✔ communicate about your booking
✔ respond to enquiries
✔ issue refunds where applicable
✔ improve our website and services
✔ comply with legal obligations
✔ prevent fraud or misuse
LEGAL BASIS FOR PROCESSING
We process personal data under one or more lawful bases:
- performance of a contract
- legitimate interests
- legal obligation
- consent (where required)
- vital interests in emergencies
COOKIES & ANALYTICS
Website Technologies
Tours-UK may use cookies and similar technologies to:
remember preferences
improve performance
understand visitor behaviour
measure marketing effectiveness
support security
We may use tools such as:
Google Analytics
Search Console
advertising platforms
website optimisation tools
You can control cookies through your browser settings and consent tools.
PAYMENTS
Secure Transactions
Payments may be processed by trusted third-party providers such as:
- Stripe
- PayPal
- WooCommerce payment integrations
These providers process data under their own privacy terms and security standards.
SHARING YOUR DATA
We May Share Information With:
- payment processors
- booking systems
- website hosting providers
- accountants or advisers
- operational partners where necessary
- legal or regulatory authorities where required
We do not sell your personal data.
DATA RETENTION
How Long We Keep Data
We keep information only as long as reasonably necessary for:
- booking administration
- customer support
- tax/accounting obligations
- legal compliance
- dispute resolution
- Some records may be retained longer where law requires.
YOUR RIGHTS
Under UK GDPR You May Have Rights To:
✔ access your data
✔ correct inaccurate data
✔ request deletion
✔ restrict processing
✔ object to processing
✔ data portability
✔ withdraw consent where applicable
To exercise rights, contact us using the details below.
MARKETING COMMUNICATIONS
Emails & Promotions
Where permitted, Tours-UK may send updates or offers.
You can unsubscribe at any time using:
- unsubscribe links
- direct email request
We aim to keep communications relevant and respectful.
SECURITY
Protecting Information
We use appropriate organisational and technical measures to protect personal data from:
- unauthorised access
- misuse
- accidental loss
- alteration
- disclosure
No internet system is completely risk-free, but we take security seriously.
THIRD-PARTY LINKS
Our website may contain links to third-party sites (such as booking platforms or social media). Their privacy practices are separate from ours.
COMPLAINTS
Concerns About Privacy
Please contact us first so we can try to resolve concerns promptly.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):