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Accessibility Statement
Inclusive Travel, Clear Information & Respectful Service
Accessibility Statement | Inclusive Travel & Support | Tours-UK
Read our Accessibility Statement covering mobility assistance, vehicle access, support options and inclusive travel information.
Tours-UK Ltd is committed to providing an inclusive, dignified and professional service to all guests, including those with disabilities, reduced mobility or additional access needs.
We aim to make reasonable adjustments wherever practicable and safe, helping more people enjoy our small-group tours and travel services.
ASSISTANCE WE MAY OFFER
Reasonable Support
Where possible and with advance notice, Tours-UK may assist with:
Boarding Assistance
Driver-guides may offer verbal guidance and reasonable boarding support where safe to do so.
Preferred Seating
We may reserve front or aisle seating where available.
Foldable Mobility Aids
A lightweight foldable wheelchair or walking aid may sometimes be accommodated, subject to:
- available storage space
- safe handling
- route suitability
- prior notice
Additional Comfort Stops
Where operationally practical, extra comfort breaks may be considered.
Companion Support
Guests who require essential assistance are encouraged to travel with a companion or carer.
IMPORTANT LIMITATIONS
Honest & Clear Information
To ensure safety and realistic expectations:
Wheelchair Travel
Our group minibuses generally do not provide wheelchair spaces for passengers to remain seated in their wheelchair while travelling.
Step Access Required
Passengers may need to board via steps using handrails.
Heavy Equipment
Staff are not able to physically lift passengers or heavy mobility equipment.
Walking at Destinations
Some tours involve:
- uneven ground
- historic surfaces
- steps
- short walking distances
- periods of standing
Service Animals
Please contact us in advance regarding assistance animals so we can assess route, vehicle space and practical arrangements case-by-case.
WEBSITE ACCESSIBILITY
Digital Accessibility
Tours-UK aims to make our website easier to use by:
✔ clear headings
✔ readable layouts
✔ mobile-friendly design
✔ structured navigation
✔ plain language where possible
We continue improving accessibility over time.
LANGUAGES & INTERNATIONAL GUESTS
Global Visitors Welcome
Tours-UK welcomes guests from around the world.
Our website is currently published primarily in English. We intend to expand language accessibility over time through multilingual tools and carefully reviewed translated content.
This supports clarity for international visitors and overseas booking customers.
HOW TO REQUEST SUPPORT
Contact Us Before Booking
If you have specific access requirements, please contact us before booking so we can discuss:
- mobility needs
- boarding concerns
- walking distances
- seating preferences
- luggage / equipment
- medical considerations relevant to travel
Early notice gives us the best chance to help.
IF WE CANNOT MEET A REQUEST
Honest Guidance
Where a particular service is not suitable, we will always aim to explain clearly and suggest an alternative option where reasonably possible.
CONTACT US
OUR COMMITMENT
Equality & Inclusion
Tours-UK seeks to operate in line with applicable UK equality and accessibility principles, including the Equality Act 2010, which requires service providers to make reasonable adjustments so disabled people are not placed at a substantial disadvantage.
We believe travel should be welcoming, respectful and transparent.
ABOUT OUR VEHICLES
Vehicle Information
Many Tours-UK services operate using modern 16-seat minibuses / Public Service Vehicles (PSVs).
Typical features may include:
✔ front passenger door access
✔ built-in steps
✔ handrails
✔ non-slip step surfaces
✔ high-visibility step edges
✔ coach-style forward-facing seats
✔ three-point seatbelts
✔ heating and air conditioning
Please note:
- vehicles are generally not low-floor
- no built-in wheelchair lift or ramp
- no onboard toilet
- all passengers must travel in fixed seats