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Compliance

At Tours-UK Ltd, compliance is not a formality — it is a core part of how we operate, protect our guests, and support our driver-guides.

As a UK passenger transport provider delivering small-group tours, private hire services, and transfers, we operate within a strict legal and regulatory framework. This ensures safety, accessibility, transparency, and fairness for everyone who travels with us.

This Compliance Hub sets out how Tours-UK aligns with key UK transport, consumer, and data protection regulations. It also provides clear access to our formal policies, statements, and conditions so that guests, partners, and regulators can easily understand how we operate.

Our Commitment to Compliance

Tours-UK is committed to:

  • Passenger safety and wellbeing
  • Fair and transparent customer terms
  • Inclusive and accessible travel
  • Responsible data handling
  • Ethical employment and driver-guide support
  • Regulatory compliance across all operations

We regularly review our policies to ensure they remain aligned with UK legislation, industry guidance, and best practice within the passenger transport and tourism sectors.

UK Passenger Transport Compliance Framework

Our operations are informed by guidance and requirements from, including but not limited to:

  • UK passenger transport and licensing regulations
  • Equality Act 2010 (accessibility and non-discrimination)
  • UK GDPR and Data Protection Act 2018
  • Consumer Rights Act 2015
  • Health & Safety at Work legislation
  • Transport-related codes of practice and industry guidance

These frameworks govern how we design tours, operate vehicles, handle bookings, manage customer data, and communicate with the public.

What You’ll Find in This Section

This page acts as the parent hub for all Tours-UK compliance documentation. Each linked page provides detailed, plain-English explanations of our policies and your rights as a customer.

Accessibility Statement

Explains how Tours-UK supports guests with disabilities or mobility needs, the limitations of our vehicles, and how we make reasonable adjustments in line with the Equality Act 2010.

➡ View: Accessibility Statement

Conditions of Carriage

Outlines the terms under which passengers travel with Tours-UK, including booking conditions, cancellations, responsibilities, safety rules, and conduct while on tour.

➡ View: Conditions of Carriage

Privacy Policy

Details how we collect, store, use, and protect personal data in accordance with UK GDPR and data protection law, including booking data, enquiries, and marketing communications.

➡ View: Privacy Policy

Additional compliance pages will be added here as Tours-UK continues to expand its services and regulatory scope.

Why Compliance Matters to Our Guests

Compliance is about trust.

When you travel with Tours-UK, you should feel confident that:

  • Your safety is prioritised
  • Your personal data is protected
  • Your rights are respected
  • Your experience is delivered professionally and ethically

By making our compliance information transparent and accessible, we aim to provide reassurance and clarity before you travel — not just after you book.

Questions About Compliance?

If you have questions about any of our policies or would like clarification before booking, our team is happy to help.

📧 Email: itstoursuk@gmail.com
📞 Phone: +44 7376 221 511